LOST ART CUSTOMS
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MISSION STATEMENT
"Our mission is to create the highest quality design build construction spaces period. Beautifully executed, high-end spaces built with every functional and aesthetic consideration possible. Each project is our next showroom; another chance to strive for perfection."
CORE VALUES
We always empower our staff with the right tools, direction and supervision. When you are feeling challenged or stretched out of your comfort zone tell yourself I got this and put in a solid effort. Know we have the systems and checks in place to ensure the finished product is to our standards. If you are not able to complete the task according to your commitments it is your job to escalate the task.
When an issue arises, look at it from the perspective that it is yours to accept responsibility for to resolve, and in the future prevent. Meanwhile your lead hand, supervisor, project managers and owners of the business will be saying to themselves, "this is on me, how could I have prevented this." With everybody focused on solutions we build a better company.
The strength, versatility, efficiency and caliber of our business is built by one mechanism. We fail together. Then through being ruthlessly open we all calaborate as to why we failed or how the success could have been better. We get through the layers of why to the heart of the shortcoming. We reposition our processes and system flows to optimize. We try again. Rinse repeat. This means being honest and proactive with all communication.
Our brand is our people. Our people are all clean cut business co-owners, they are in shape, they are presentable, and they are disciplined and successful in every area of life, if they are not, they are well on their way. So we train together as part of a regular workday, and we have a life coaching system all of our employees go through. If you can rise to the challenge of a commitment to personal discipline in every area we will give you the tools to set goals and accomplish anything no matter your starting point.
Efficiency dictates how we run a project, how we interact, how we support each other, how we communicate with each other, right down to how we pack our toolboxes. We are always interested in asking how could we do this better. Not make more money, not do it faster but more efficiently.
E FFICIENT
P ERSONALLY DISCIPLINED
R UTHLESSLY OPEN
A CCEPTS RESPONSIBILITY
C AN DO ATTITUDE
WE HOLD ALL OF OUR CARPENTERS TO THE C.A.R.P.E.N.T.E.R.S. VALUES
N UMBERS FOCUSED
Numbers are not just our focus but our obsession. First we record everything that might be useful, how many nails do we use per linear foot of wall framed? How fast does each individual board drywall? How fast when with three versus two? We keep statistics on our employees, general material consumption, everything. This allows us to quote well, and quote fast, to schedule well and eliminate pressuring each other "to make things happen" instead setting accurate expectations for our clients and employees. This creates a culture of objective fairness and clear goals.
T ECHNOLOGICALLY SAVVY
Construction is a fast paced ever changing industry. As such we are continually doing research and developing our processes to make sure we are using the newest and finest technology whether it is apps like buildertrend to manage your project or cutting edge tools to make us faster or provide a better finished product. We do whatever it takes to make personal sacrifices to allow us to personally invest in the business to make this a possiblity.
E NTHUSIASTIC
R AISES THE BAR
S TAYS HUMBLE
Enthusiasm is a skill, not a disposition. Exercising enthusiasm is a skill that will inspire passion and positivity in the workplace, making it easier to push through difficulty and challenges. A commitment to enthusiasm is a commitment to maintaining a positive outlook. Negativity in all of its forms will not be tolerated in the workplace whatsoever.
Raising the Bar is a commitment to excellence. Knowing how to execute best building practices and being able to do so fast and efficiently is what it all comes down to. At the end of the day the most important thing is doing the work. Period. But there is a big difference between just getting it done and raising the bar. Each time we finish a project is should be better than the last.
We take tremendous pride in what we do. Whether we are talking about the client experience or the physical work we produce we know we are one of the best. However, we also know that without an attitude of humility and openness to criticisms, feedback, new processes and technologies- we are unable to adapt and improve. And nobody wants to work in an environment rife with peoples inflated egos. Yet humility is not a bashful refusal to talk about how we do the best custom carpentry work and still compete well on price, but to us humility is the acknowledgement that our reputation of excellence is always one job or one brushed off customer concern away from being shattered. That no matter how high a standard we raise, our competition is ever learning, ever growing trying to outdo and outperform. So we must be humble enough to attack each job like it could be our last and each client like our whole business depends on them, because it does. Each blown away client leads to 1-5 future other clients, or 1 dissatisfied customer can be a negative referral or review that leads to deterring dozens of would be customers. This compounding effect can build our business but it can break it even quicker. So if we are excellent it means nothing unless we are consistently so.